You have questions and need help. You might want to make a suggestion or offer some praise. Customer support is very easy to reach via live chat or email.
Email Support
If you'd like to use email, send a message to support@slotshall.com. Make sure you give the username or email linked to your account to make it easier for them to look up information.
Live Chat Support
If you'd rather reach support via live chat, the blue bubble is on the bottom right side of your screen. When you click it, the chatbox opens up. Type your message and then send it. You'll have a response in little time and can chat with the customer support representative until you're set.
Four of the Most Frequently Asked Questions
While there isn't a specific list of FAQ's published within the casino, the Terms and Conditions and Bonus Terms and Conditions sections answer many of the most common questions.
#1 - If You're From the USA, Canada, Australia, New Zealand, or Europe, Can You Play Here?
The casino doesn't give a specific list of who and who cannot play at Slots Hall. They do ask you to follow your country or state's laws. If you're uncertain, contact support. You don't want to sign up, win a big prize, and then find out it was illegal for you to create an account and play online casino games for real money.
#2 – What Are the Banking Options?
Slots Hall accepts credit and debit cards with a MasterCard or Visa logo. You can also use Bitcoin, EasyEFT, Interac, Neteller, and Skrill. If you prefer a method that isn't listed, you can contact support to see if it is available.
#3 – Can You Withdraw Winnings Gained From a Free Spins or No Deposit Bonus?
Check the wagering requirements for that bonus before you claim it. Most bonuses have a wagering requirement of 20x that has to be met within one week of claiming the deposit. If you don't meet the 20x by that point, the casino forfeits the bonus you had remaining and any winnings you'd earned using that bonus. There's also a maximum cashout of 10x on any winnings you can gain from a no deposit bonus or loyalty bonus. Free spins are subject to a 45x wagering requirement. You have exactly one day to use up free spins that you've claimed.
#4 - Do You Have to Play for Real Money?
Slots Hall Casino players can play online casino games for free using the demo play mode. From the lobby, click on the game of interest without registering or signing in. The demo version of the game will load.
